#PROLEVEL RECORDS PROFESSIONAL#
The Professional level does not have tracked terms, which in Enterprise is the ability to report on metrics related to specific keywords mentioned in the call. At the Professional level, HubSpot allows for 750 hours a month of transcription, compared to 1,500 hours a month on Enterprise. At the same time, Enterprise users can create a set of custom answer options or save answers to a property.Ĭall Transcription and Coaching are features related to the hot topic of Conversational Intelligence. Professional-level Playbooks cannot add embedded properties, so the only option is to use an open text field for the answers. Enterprise users can create 5,000 playbooks. Professional-level users can create up to five Playbooks. Playbooks are interactive content cards found in deal, contact, company and ticket records that guide users and can help create standardized notes during calls. Greater access to Playbooks and call transcription and coachingĮnterprise-level HubSpot customers have enjoyed using Playbooks, call transcription and call coaching features, and now Professional-level HubSpot users can benefit from these powerful tools. Commenting features are improved inside Forms and Campaigns.Line items in Quotes and Deals now support fractional quantities.Payment links can now be associated with a meeting scheduling page.Social media creation and scheduling tools received efficiency improvements.Records imported from Salesforce to HubSpot can now be filtered using the native integration.Playbooks, call transcription and call coaching are now available in the Professional level of Sales and Service Hub.HubSpot rolls out new product features almost every day, and some of the most exciting updates from the past month include: